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Covid 19 Updates » Need technical support?

Need technical support?

Crisis Hotlines: 213-443-1300

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For Tech Support
Please try restarting your laptop and allowing it to install any updates. This solves most problems.  If that doesn’t work, please call the LAUSD Helpdesk Hot Line at (213) 443-1300 so that we can get you connected to tech support, or chat with an IT agent by visiting https://achieve.lausd.net/chat
 
 
Por favor, intente reiniciar su computadora portátil y permitiéndole instalar cualquier actualización.Esto resuelve la mayoría de los problemas.  Si eso no funciona, llame a la línea directa de LAUSD Helpdesk al (213) 443-1300 para que podamos conectarlo al soporte técnico, o chatee con un agente de TI visitando
https://achieve.lausd.net/chat
 
 

For LAUSD hotspots that are not working please contact the vendor:

o   800-922-0204: Verizon

o   844-341-4834: T-Mobile

 

Student Technology Resources

  • Logging on to Zoom and Other Video Conferencing Tools

    Download a document with steps and screenshots of common errors related to logging on to Zoom and how to resolve problems.

    Learn more about how to use video conferencing tools safely and effectively

    Online Learning Tools

    We have compiled a collection of learning tools to help students of all ages and grade levels to learn any time anywhere.

    Browse All Tools

    Productivity Tools

    Google 

    MyMail accounts are provisioned through Google and enable students to customize access to Google tools, including Google Docs, Classrooms, Forms, Drawing, YouTube, and others.

    To access go to Google.com and log in with an LAUSD MyMail account.

    Microsoft Office 365

    LAUSD students can access the full range of Microsoft Office productivity tools (Outlook, Word, Excel, PowerPoint, etc.).

    Just go to portal.office.com and log in using your LAUSD MyMail account.

    Personalized Learning Systems

    Log in to Schoology, LAUSD Learning Management System 

    Log in to Edgenuity, an online course system helping students master core content, recover credits, and more.

    Learn all about LAUSD's Personalized Learning Systems and get all the latest updates at achieve.lausd.net/pls.

     

     

Family Technology Resources

  • Need Help Getting Online?

    Here are ways to request support...

    OPTION 1: Find Affordable Service 

    The City of Los Angeles is partnering with the California Emerging Technology Fund and EveryoneOn to help residents find options for low-cost internet services, access to computers, and digital literacy services. Learn More

    The non-profit human-I-T helps connect families and community-based organizations with internet connectivity and affordable computing devices. Learn more at hitconnect.org/ or send a text message to (562) 372-6925.

    Many companies are offering free or low-cost options for home connectivity. Learn more

    Option 2: Contact Your Child's School

    Find Your School's Contact Information

    Option 3: Request Additional Support

    Call 213-443-1300 during business hours.